《TYQOON eCommerce- Account Cancellation Notice, Policy and Disclaimer》

Dear TYQOON Users,

Before you click agree in the cancellation application process, please read carefully the “TYQOON eCommerce- Account Cancellation Notice, Policy and Disclaimer” (hereinafter referred to as “Notices for Cancellation”).

Please read carefully and understand the relevant terms and conditions in the “Notes on Cancellation”:

1. Agreement on the terms of exemption or limitation of liability;
2. Other important terms are marked in bold italics.

If you have any questions about this “Cancellation Notice”, you can contact customer service by email: [email protected] or you can contact online customer support for self-service inquiry.

【Special Note】When you fill in the information required on the cancellation page, please read and agree to this “Cancellation Notice” and related terms and conditions, and complete all the cancellation process, it means that you have fully read, understood, and accepted the entire contents of this “Cancellation Notice”. In the process of reading this “Cancellation Notice”, if you do not accept these relevant terms and conditions, please cancel the account cancellation process immediately.

We hereby kindly remind you that the act of canceling your account will bring a lot of inconvenience to your after-sales rights protection, and after canceling your TYQOON account, we will remove your personal information from the front-end system of the TYQOON platform and be unable to search. The status of retrieval, access, or anonymization.

1. If you still insist on canceling your account, your account must meet the following requiremnts:

(1) Voluntarily give up the assets and virtual rights and interests of the account in the TYQOON platform system (including but not limited to the balance, TYQOON DOLLAR balance, TYQOON alliance account rights, etc.), and ensure that there are no arrears in the account;

(2) There are no unfinished orders and services in the account;

(3) There is no record of using this account to activate the store on the TYQOON platform;

(4) The account has no ongoing complaints or reports;

(5) The account has been released from the authorized login or binding relationship with other websites and other APPs;

(6) The account is currently valid and is not frozen.

2. Once the TYQOON platform service account is canceled, your personal information and related data will be removed from the front desk system of the mall, and will not be retrieved or accessed in the future. Please back up all information and data related to the TYQOON platform service account before proceeding. Please keep the transaction vouchers, bills, and other information of your orders, otherwise you may have to pay additional account and order inquiry fees, or you may not be able to enjoy after-sales service.
3. If your TYQOON platform service account is also the bound account name of the TYQOON platform merchant store, you need to unbind it first.

4. During the cancellation of the TYQOON platform service account, if your TYQOON account is involved in disputes, including but not limited to complaints, reports, lawsuits, arbitrations, investigations by competent state authorities, etc, TYQOON has the right to terminate the cancellation of this TYQOON account without the need of your consent.

5. If you cancel your TYQOON platform service account, you will no longer be able to use this account, and you will not be able to retrieve any content or information in your TYQOON platform service account and related to the account, including but not limited to:

(1) You will not be able to login and use the service account of this TYQOON platform;

(2) The personal data and historical information (including but not limited to the user name, avatar, shopping records, attention information, etc.) of the TYQOON platform service account will not be retrieved, please backup the data point in time.

(3) All records of TYQOON-related or other third-party services used by you through the TYQOON account, authorized to log in or bound to the TYQOON account will not be retrieved. You will no longer be able to log in and use the aforementioned services, and the balance, coupons, points, qualifications, orders, TYQOON alliance account rights, and other cards and vouchers you have redeemed will be deemed null and void by you and will no longer be used. You understand and agree that TYQOON cannot assist you to restore the aforementioned services. Before submitting the cancellation application, please ensure that you have understood other relevant account information that you need to unbind. For details, please contact our customer service.

(4) The online binding relationship between you and the TYQOON platform merchant membership card will be cancelled at the same time, and the membership rights you have obtained (including points, grades, etc.) will be canceled simultaneously and cannot be restored.

6. The cancellation of this TYQOON platform service account does not mean that the account behavior and related responsibilities before the cancellation of this TYQOON platform service account are exempted or mitigated.