Privacy Policy

WOOHA Privacy Policy

This Agreement shall be effective from June 20, 2022

[Special note]

We are Ottogon Global Inc Limited (Ottogon Global Inc Limited hereinafter referred to as “we”, “Wooha”), take your privacy very seriously and are committed to protecting your privacy. This Privacy Policy sets out how we collect, use, disclose and protect any Personal Data (defined below) that you give to us, and applies to all our employees regardless of employment agreement or rank.

Wooha’s business scope of operation includes the www.wooha.com website, corresponding international websites (including but not limited to www.wooha.me), and Wooha iOS/Android mobile applications.

Occasionally, at our discretion, if a product we provide has a separate privacy policy or a special agreement in the corresponding user service agreement, the product’s privacy policy will take precedence. For the content not covered by the product privacy policy and user service agreement, this policy content shall prevail. If the products or services provided by Wooha are used in the products or services of our affiliated companies, but no independent privacy policy has been set, this privacy policy also applies to those products or services.

Please read the Wooha Privacy Policy carefully (especially for content in bolded) and ensure you understand our rules for handling your personal information. During the reading process, if you have any questions, you can contact us through the contact information in the “Wooha Privacy Policy”.

Introduction

Welcome to Wooha! We value the privacy of our users and the protection of personal information. By using our services, we may collect, use, store and transfer different kinds of your relevant information. This “Wooha Privacy Policy” (“this Privacy Policy”) explains how we collect, use, store, share and transfer this information when you use our products and/or services, and how you can update, manage, export, and delete your information.

This Privacy Policy is meant to help you understand the following:

How we collect and use your personal information
How we use cookies and similar technologies
How we provide your personal information externally
How we protect and save your personal information
How do you manage personal information
Personal information protection of minors
Notice and Amendment
How to contact us
Supplementary Provisions

This privacy policy is related to the Wooha service you use, and the various business functions included in the service (hereinafter collectively referred to as “our products and/or services”). You should read it carefully before using our products and/or services and confirm that you have fully understood the contents of this Privacy Policy and allow you to make the choices you deem appropriate under the guidelines of this Privacy Policy. By using the Service, you agree to the collection and use of information under this Privacy Policy.

Please note that you should ensure that all data and information provided in the use of our products/services are true and obtained through legal channels. If it contains third-party personal information, please confirm that you have obtained sufficient information from the owner of the information. , Legal authorization, once you provide such information in the process of using our products/services, we will consider that such information is your right to process, and there is no reason for violating laws, regulations, or infringes the legal rights of any third party /blemish/scene.

For the relevant terms involved in this Privacy Policy, we try to be concise and concise and provide links to further explanations for your better understanding.

How we collect and use your personal information

Personal information refers to various information related to identified or identifiable natural persons recorded electronically or in other ways, excluding anonymized information. Sensitive personal information is personal information that, once leaked or used illegally, may easily lead to violation of the personal dignity of a natural person or endanger personal and property safety, including biometrics, religious beliefs, specific identities, medical health, financial accounts, whereabouts and other information, and personal information of minors under the age of fourteen.

We will follow the principles of legitimacy, lawfulness, and necessity, and for the following purposes described in this policy, to collect and use the personal information you actively provide during the use of the products and/or services or generated using the products and/or services, as well as obtaining personal information about you from third parties. If we want to use your personal information for other purposes not specified in this policy or use the information collected for a specific purpose for other purposes, we will obtain your consent and inform you of the purpose(s).

2. Circumstances where you must authorize us to collect and use your personal information

Our products and/or services include some core functions, which include the functions necessary to realize online shopping and ensure the security of transactions. We may collect, save and use the following information about you to achieve these functions. If you provide real-name authentication information, you will be able to enjoy the basic products/services we provide; if you provide other personal information, you will be able to enjoy the additional products/services we provide.

Implement the necessary functions for online shopping
Account registration, login, and verification

When you register a Wooha account, you at least need to provide us with the Wooha account name, password, mobile phone number, and email address you plan to use. We will verify your identity by sending an SMS verification code or email. Card information identifies and displays the corresponding operator. Your account name is your default nickname, and you can modify and supplement your nickname, gender, birthday, and information related to your real-name authentication, all of which belong to your “account information”. Your supplementary account information will help us provide you with personalized product recommendations and a better shopping experience, but if you do not provide this supplementary information, it will not affect your basic functions of online shopping.

After you have successfully registered your Wooha account, you can use your Wooha account to log in to the “Wooha Platform”. When logging in, you need to provide us with your Wooha account information. If you do not provide such information, you will not be able to log in and purchase goods on the “Wooha Platform”. You can now use the browsing and search functions, and we will not collect your personal information.

You can choose to use only your face information to use the face-swiping login service for the account you hold. To confirm your identity through your face information, you agree and authorize us to obtain your personal real-name identity information (name, ID number, ID photo, including but not limited to: Chinese resident identity) under this account passport, overseas passport, Mainland Travel Permit for Hong Kong and Macau Residents, Mainland Travel Permit for Taiwan Residents (referred to as Taiwan Compatriot Permit), Hong Kong and Macau Resident Residence Permit, Taiwan Resident Residence Permit or Driver’s License outside China) and facial photos to combine your identity information, and face information to verify your identity. If you do not want the facial recognition information you provide to be saved by us for subsequent comparison and verification of your authorization, you can choose to withdraw the authorization, and your facial recognition information will no longer be used for subsequent comparison and verification after exiting. The specific withdrawal path is “My-Account Settings-Account and Security-Face Login”.

Display and search commodity/service information

To display goods or services to you, we will collect your device information (including device name, device model, MAC address and IMEI, device identification code, mobile application list, and other software and hardware feature information, operating system and application version, language settings), resolution, service provider network ID (PLMN), information about the location of the device (including your authorized GPS location information and WLAN access point, Bluetooth and base station sensor information), browser type to determine the corresponding goods or services Content is sorted to fit your device interface.

To provide you with search history, browsing records, favorite products or stores, followed stores, shopping carts, or order products or service display services, we will collect your browsing information, search records, favorite records, follow records, and add-on purchase information and order information.

Based on your above information and other information you have authorized, we will conduct data analysis, predict your preference characteristics, and push you the goods/services, commercial advertisements, and commercials that may be of interest to you in the Wooha service or other third-party applications Sexting and other marketing messages. If you need to modify the order of goods or services displayed to you, or commercial advertisements and other content, you can do so in the following ways:

If you are not interested in the products or services displayed in “Recommended for you” on the homepage, you can choose to reduce or block the relevant product or service categories by long-press the picture of the recommended product or service according to the prompt pop-up window.
If you do not want to receive the products or services comprehensively recommended for you by the search page, you can choose to receive the corresponding search results display according to sales volume, price, or other optional dimensions on the page.
If you do not want to receive commercial text messages, you can cancel the mobile phone promotional text messages we send to you according to the content of the text messages.
If you do not want to receive message notifications sent by the APP, you can set it through the “Message Center – Message Settings” of the mobile APP.
If you want to manage the personalized advertisements we send you, you can set it in “My-Account Settings-General-Privacy Settings-Advertising Management”.
If you want to manage the personalized content we send you, you can set it in “My-Account Settings-General-Privacy Settings-Recommendation Management”.
Others: You can cancel the promotional information of the email subscription through the email subscription menu on the PC account settings page.
Ordering and Order management

When you are ready to check out the items in your shopping cart, the Wooha system will generate an order for your purchased items. You need to fill in at least your consignee’s name, delivery address, and mobile phone number in the order. At the same time, the order will contain the order number, the information about the goods or services you purchased, the time of placing the order, and the amount you should pay, and payment method. You can fill in the additional consignee’s contact phone number and email address information and more contact information to ensure that the goods can be delivered accurately, but not filling in this information will not affect the generation of your order. If you need to issue an invoice, you also need to provide the invoice title, taxpayer identification number, and email address to receive the invoice.

You are also required to provide other necessary information when transacting some special types of goods or services, such as booking air tickets, train tickets, hotels, group travel, purchasing mobile phone number cards or contract machines, handling broadband, and cross-border transactions on Wooha , when applying for energy-saving subsidies and other services, you may need to comply with national laws and regulations or service providers (including ticket sellers, hotels, travel agencies, and their authorized agents, basic telecommunications operators, mobile resale operators, customs, etc.) Request your real-name information, which may include your identity information (such as copies or numbers of your birth certificate, household registration book, ID card, military ID card, passport, driver’s license, etc.), Your photo or video, name, phone number. These orders may contain information about your itinerary, hotel address, designated service address, or equipment installation address (possibly your home address). When you purchase accident insurance for your mobile phone, you may also be required to provide your mobile phone IMEI information.

All the above information constitutes your “order information”, and we will use your order information (including with third parties who provide you with the above-mentioned services) to verify your identity, confirm transactions, pay and settle, complete the delivery, and check orders for you and provide customer service consulting and after-sales service. We will also use your order information to determine whether your transaction is abnormal to protect your transaction security.

Payment function

After you place an order, you can choose the payment services provided by Wooha’s affiliates or third-party payment institutions that cooperate with Wooha (including digital payment, WeChat payment, and payment channels such as UnionPay and Wanglian, hereinafter referred to as “payment institutions”). We need to share your Wooha order number and transaction amount information with these payment institutions to complete the order payment function. When you use the payment function, the payment institution will collect or verify your bank card (including savings card and credit card) and other necessary payment information through its page, to confirm your payment instruction and complete the payment, which applies to each payment institution. corresponding privacy policy. To facilitate your normal use of the wallet function, the account amount information you have opened and used for digital payment will be displayed on the corresponding payment institution page.

Deliver product and/or service functionality

After you place an order and complete the payment online, or choose to get trial products and prizes, Wooha, Wooha’s affiliates, suppliers, merchants or third-party delivery companies that cooperate with Wooha (hereinafter referred to as “delivery companies”) will complete your order processing. You know and agree that Wooha, Wooha’s affiliates, suppliers, merchants, or delivery companies that cooperate with Wooha will use your order information in the above-mentioned links to ensure the safe delivery of your ordered products.

While providing you with delivery services, our delivery staff will assist you to complete the real-name authentication based on the needs of real-name authentication required by some business laws, such as when you purchase a mobile phone number card service. We will use your ID card to verify your identity through the proprietary equipment of the national authorized certification agency. and will not collect your ID card information, and our couriers must abide to keep the company’s confidentiality.

Customer service and after-sales functions

Our phone customer service and after-sales functions use your account information and order information. To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you. When you need us to provide customer service and after-sales service related to your order information, we will need to query your order information. You may provide other information in addition to the above information when communicating with our customer service staff, such as when you ask us to change the delivery address, contact person, or contact number.

If you have received or purchased commodity freight insurance, you may apply for the freight insurance service provider to pay for the freight incurred when you return or exchange the goods. Returned goods courier company, courier number, return address, and delivery time information.

Functions necessary to ensure transaction security

In order to ensure the stability and security of the system when you use our products and/or services, prevent your personal information from being illegally obtained, more accurately prevent fraud and protect account security, we need to collect your device information (device model, Device Mac address, application process list, device identification code, device serial number, operating system and software version, device status, network status), historical Internet access records, log information, facial information, IP address, location information, browsing information, order information , common software list, SSID, wifi information, IMSI, SIM card information, battery usage to identify whether it is a real user, whether it is logged in from an abnormal location, will deem your account at risk, and may record some links that we think are risky (“URL”); we will also collect your device information to analyze Wooha system problems, count traffic, and troubleshoot possible risks, and troubleshoot when you choose to send us abnormal information. If you do not provide the above information, we cannot protect your service and account security during your use of Wooha services.

Circumstances in which you may choose to provide personal information

To make your shopping more convenient or more fun and improve your online shopping experience in Wooha, we may collect and use your personal information in our extended functions. If you do not provide this personal information, you can still shop online, but you may not be able to use extended functions that make shopping fun for you or need to fill in some information repeatedly when purchasing certain items. For the information collected by these extended functions and the purpose of use, please refer to Appendix ①.

Please note that when you grant the permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you disallow any permission, it means that you cancel the authorization, and we will no longer continue to collect based on the corresponding permission. and the use of related personal information, it cannot continue to provide you with the services corresponding to this permission. Your decision to cancel the permission will not affect the previous collection and use of information based on your authorization.

Circumstances in which we obtain your personal information from third parties

We may obtain the account information (avatar, nickname, and other information prompted on the authorization page) that you authorize to share from third parties, and bind your third-party account to your Wooha account after you agree to this Privacy Policy, so that you can Log in directly through a third-party account and use our products and/or services. We will use your personal information on the premise of complying with relevant laws and regulations after confirming the legitimacy of the source of personal information by agreement with the third party. You can also use your phone number to log in quickly, we will provide your network information to the operator to complete the registration or login.

The situations in which Wooha APP involves embedding third-party codes and plug-ins to transmit personal information, items are listed below, please refer to Appendix ② for details

Personal data privacy:

We will use the collected personal information based on the content of this Privacy Policy to realize the functions of our products and/or services.
After collecting your personal information, we will de-identify the data through technical means.
When we display your personal information, we will desensitize your information using de-identification or anonymization to protect your information security.
To count the use of our products/services, we will summarize, analyze and use the technically processed user data, and share the processed statistical information with our affiliates or partners. We will ensure that information recipients cannot re-identify specific individuals through secure encryption technology processing and other methods.
When we want to use your personal information for other purposes not specified in this Privacy Policy or use the information collected for a specific purpose or/and for other purposes, we shall seek your consent in advance.

Please be aware that in the following situations, we do not need your authorization and consent to collect and use personal information:

Necessary for the conclusion and performance of a contract to which an individual is a party, or necessary for the implementation of human resources management following the labor rules and regulations formulated by the law and collective contracts signed by the law.
Necessary to perform legal duties or legal obligations.
Necessary to respond to public health emergencies, or to protect the life, health, and property safety of natural persons in emergencies.
Carry out news reports, public opinion supervision, and other acts for the public interest, and process personal information within a reasonable range.
Under the provisions of this Law, within a reasonable scope, process personal information that has been disclosed by individuals themselves or that has been legally disclosed.
Other circumstances stipulated by laws and regulations.

Please understand that the products and/or services we provide to you will be constantly updated and changed. If you choose to use other products and/or services not listed in this Privacy Policy, we will provide you with a detailed description of the purpose, method, and scope of information collection before collecting your personal information through agreements, page prompts, etc. your consent. If you do not agree to provide the aforementioned information, you may not be able to use the product and/or service, but it will not affect your use of existing products and/or services.

How we use cookies and similar technologies

(1) Use of Cookies

To realize the personalized needs of your online experience, so that you can get an easier access experience. We send one or more small data files called cookies on your computer or mobile device. Cookies assigned to you are unique and can only be read by the web server in the domain that issued the Cookies to you. We send you cookies to simplify your repeated login steps, store data such as your shopping preferences or the items in your shopping cart, and then provide you with shopping preferences, help you optimize your choice and interaction with advertisements, and help you judge your login status and account or data security.
We will not use cookies for any purpose other than those described in this Privacy Policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, most web browsers will automatically accept cookies, but you can usually modify your browser settings to reject cookies according to your needs; in addition, you can also clear all cookies saved in the software. However, if you do this, you may need to personally change the user settings every time you visit the Wooha website, and the corresponding information you have previously recorded will be deleted, which may have a certain impact on the security of the services you use.

(2) The use of network Beacon and similar technologies

In addition to cookies, we also use other similar technologies such as web beacons on our website. Our web pages often contain electronic images (called “single-pixel” GIF files or “web beacons”). The ways we use network beacons are:

(1) By using network Beacon on the Wooha website, calculate the number of user visits, and identify registered Wooha users by accessing cookies.

(2) Provide you with personalized services through the obtained cookies information.

How we provide your personal information externally

(1) Sharing

We will not share your personal information with any company, organization, or individual other than Wooha, except in the following cases:

(1) Obtain your express consent or authorization in advance.

(2) Provided per the mandatory requirements of laws and regulations, administrative and judicial departments.

(3) To the extent permitted by laws and regulations, it is necessary to protect Wooha, Wooha’s affiliates or partners, you or other Wooha users, or the public interests, property, or safety from damage.

(4) Only by sharing your personal information can we realize the core functions of our products and/or services or provide the services you need.

(5) To handle disputes or disputes between you and others according to your needs.

(6) Provided by the relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents.

(7) Use based on academic research.

(8) Use based on social and public interests and public health emergencies that comply with laws and regulations.

To provide you with relevant products or services, show you content that may be of interest to you, and protect your account and transaction security, we may share your personal information with our affiliates or partners, sharing content and purposes please refer to Appendix 3 for details. If our affiliates or partners want to change the purpose of processing personal information, they will seek your authorization and consent again.

Please be aware that we will only share your personal information for legal, legitimate, necessary, specific, and explicit purposes, and for companies, organizations, and individuals with whom we only share personal information for the purposes stated in this policy, we They will sign strict information protection and confidentiality agreement with them, requiring them to abide by the agreement and take relevant security measures to protect your personal information.

Please note that the information you share voluntarily or publicly when using our services may involve your or others’ personal information or even sensitive personal information. Please consider and decide carefully when sharing.

(2) Entrusted processing

We may entrust authorized partners to process your personal information to provide you with corresponding products or services. However, we will only share your personal information for legal, legitimate, necessary, specific, and explicit purposes, and only share personal information necessary to provide products or services. If our partners use your personal information for purposes not entrusted by us, they will obtain your consent separately.

Our partners include the following types:

(1) Suppliers providing technical services. We may provide your personal information to third parties that support our functions, including providers of infrastructure technical services, data analysis services and data processing services, etc.

(2) Advertising and analysis service partners. We will abide by laws and regulations and common industry security technology and entrust these partners to process information related to advertising delivery, reach, and effectiveness.

If we entrust our partners to process personal information, we will sign a data protection agreement with them, requiring them to process personal information per the agreement, this Privacy Policy, and the requirements of relevant laws and regulations. To ensure the safety and control of data in third parties, we have launched the Cloud service to provide a safe and reliable data usage and storage environment in the cloud to ensure the security of user data.

(3) Transfer

If it is necessary to transfer personal information due to merger, division, dissolution, bankruptcy, etc., we will inform you of the recipient’s name or contact information, and require companies and organizations that receive your personal information to continue to be bound by this Privacy Policy, otherwise, we will require the company or organization to seek permission from you again.

(4) Public Disclosure We will only disclose your personal information publicly under the following circumstances and on the premise of taking industry-standard security protection measures:

(1) Disclose the corresponding personal information according to the scope of authorization that you agree to separately.

(2) If you seriously violate laws and regulations or relevant agreements and rules, we may disclose your relevant violations and the measures we have taken against you.

In the following cases, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:

Related to national security and national defense security.
Those related to public safety, public health, and major public interests.
Related to the criminal investigation, prosecution, trial, and execution of judgments.
To protect your or other personal life, property, and other major legitimate rights and interests, but it is difficult to obtain my consent.
Other situations to maintain public interests, such as your credit evaluation information needs to be disclosed/shared.
Your personal information is disclosed to the public by yourself.
Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels. However, unless you expressly refuse or process the information infringing your significant interests.
Other situations where authorization is not required according to law.

According to the law, if the personal information that has been de-identified is shared, transferred, and publicly disclosed, and it is ensured that the data recipient cannot recover and re-identify the subject of the personal information, we will process such data without further notice and consultation to you. your consent.

How we protect and save your personal information

(1) Our technologies and measures to protect your personal information

We take personal information security very seriously and take all reasonably practicable measures to protect your personal information:

Data security technical measures

We will adopt industry-standard security protection measures, including establishing reasonable system specifications and security technologies to prevent your personal information from being accessed, used, and modified without authorization, and to avoid data damage or loss. For example, Wooha’s network service adopts encryption technology such as transport layer security protocol and provides browsing services through https and other methods to ensure the security of user data during transmission; Wooha adopts encryption technology to encrypt and save user personal information and use isolation technology to encrypt and save user’s personal information. Isolation; when using personal information, such as personal information display, and personal information association calculation, we will use a variety of data desensitization technologies including content replacement, SHA256 to enhance the security of personal information in use; Wooha adopts strict data access control and multi-identity authentication technology to protect personal information and prevent data from being used illegally; Wooha uses automatic code security inspection and data access log analysis technology to conduct personal information security audits.

Other security measures are taken by Wooha to protect personal information

Wooha manages and regulates the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications; comprehensive security control of data through information contact confidentiality agreements, monitoring and auditing mechanisms; Wooha establishes data security The committee also sets up a full-time information protection department and a data security emergency response organization to promote and ensure the security of personal information.

Our underlying cloud technology for storing your personal information has obtained the third-level certification of “Trusted Cloud” certification issued by the Data Center Alliance, passed the third-level security level protection certification of the Ministry of Public Security, and also obtained the ISO27000 certification. We also conduct security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information.

We only allow employees and partners of Wooha and Wooha affiliates who need to know this information to access personal information and set up strict access control and monitoring mechanisms for this purpose. We also require all personnel who may have access to your personal information to fulfill corresponding confidentiality obligations.

The Internet is not a secure environment, and communication with other users, such as emails, instant messaging, social software, etc., cannot be determined to be completely encrypted. We recommend that you use complex passwords when using such tools, and pay attention to protecting the security of your personal information. When trading online products and/or services with third parties through Wooha, you will inevitably disclose your personal information, such as contact information or postal address, to the counterparty or potential counterparty. Please properly protect your personal information and provide it to others only when necessary.

Security event handling

To deal with the possible risks of personal information leakage, damage and loss, we have formulated several systems to clarify the classification and grading standards of security event and security vulnerabilities and the corresponding processing procedures. We have also established a special emergency response team for security incidents. Following the requirements of security incident handling specifications, we have launched security plans for different security incidents, stopped losses, analyzed, positioned, formulated remedial measures, and cooperated with relevant departments to trace the source and attack.

Once a personal information security event occurs, we will promptly inform you following the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and your suggestions for self-prevention and risk reduction, remedies for you, etc. At the same time, we will promptly notify you of the relevant information about the event by email, letter, telephone, push notification, etc. When it is difficult to inform the subjects one by one, we will publish announcements reasonably and effectively. At the same time, we will also proactively report the handling of personal information security incidents under the requirements of regulatory authorities.

If you have any questions about our information protection, you can contact us through the contact information agreed in this Privacy Policy. If you find that your personal information is leaked, especially your account number and password, please contact us immediately through the contact information specified in “8. How to Contact Us” in this Privacy Policy, so that we can take corresponding measures.

(2) Storage of your personal information

Your personal information will be stored in the territory of the People’s Republic of China. If you use cross-border transaction services and need to transmit your personal information overseas to complete the transaction, we will obtain your authorization and consent separately and require the recipient to follow the data protection agreement signed by both parties, this Privacy Policy, and relevant laws and regulations. Process your personal information.
During your use of our products and/or services, your personal information will be kept within the period to achieve the purposes stated in this policy, and will be determined in combination with the mandatory retention requirements by law, such as the “Chinese People’s Republic of China”. The Electronic Commerce Law of the Republic requires that information on goods and services and transaction information be kept for no less than three years from the date of completion of the transaction.

We conclude the storage period of personal information mainly by referring to the following standards and whichever is longer: to complete the transaction purpose related to you, maintain the corresponding transaction and business records, respond to your possible inquiries or complaints; to ensure that we provide services for your security and quality; whether you agree to a longer retention period, whether there are other special agreements or laws and regulations regarding retention periods.

After the storage period has expired, we will delete your personal information or anonymize it as required by applicable law.

Please note that when you successfully cancel your Wooha account, we will delete your personal information or anonymize it according to the requirements of applicable laws.
If we terminate the service or operation, we will notify you at least 30 days in advance, and delete or anonymize your personal information after the termination of the service or operation.

How do you manage your personal information

Wooha takes your concern about your personal information seriously and makes every effort to protect your rights to access, correct, delete and withdraw your consent to your personal information so that you have sufficient ability to protect your privacy and security. Your rights include:

Access and Correct Your Personal Information

Except as provided by laws and regulations, you have the right to access and correct your personal information at any time, including:

(1) Your account information: On the PC side, you can view the personal information you submitted to Wooha in the “Account Settings” menu of the “My Account” page, and you can also update other individuals except for the real-name authentication information through the above methods Information, your real-name authentication information is the name and ID card information you used when you passed the real-name authentication. If you need to change your real-name authentication information, you can call the 95118 service hotline to apply for the change. The specific path of the mobile terminal is the account name, and personal data information: home page – “my account” from the upper right corner “settings” to enter account settings – click on the button to enter the personal information page account password, phone number, security information, security and Hobbies. At Homepage–“My Account” for Product attention, store attention, favorite content (specific name subject to the content of the website).

(2) Your delivery information: On the PC side, you can add, change, or delete your delivery address information (including the name of the consignee, Shipping address, phone number, or email address of the consignee); the specific path of the mobile terminal is Home page–“My” to enter My–“Settings button” in the upper right corner to enter account settings– Delivery Address management. You can also set your commonly use shipping address as the default address, so if you don’t change the shipping address the next time you buy an item, your item will be shipped to that default address.

(3) Your order information: On the PC side, you can view all your completed, pending payment, or after-sale orders by visiting the “My Orders” page. The specific path of the mobile terminal is the mobile terminal homepage–“My Account” > My order/pending payment/pending receipt/return after the sale. You can choose to delete completed and cancelled orders to delete your order information, but this may cause us to be unable to accurately judge your purchase information and provide corresponding after-sales services, and you cannot use our post form for deleted orders and product review function.

(4) Your browsing information: You can access or clear your search history, view and modify interests, and manage other data. The path of the mobile terminal is Search history: Homepage–“My Account” > “history” to check your Browsing history.

(5) Your comment information: You can access your comments on the PC side or make follow-up comments on the product. The path of the mobile terminal is my–to-be-review–evaluation center.

(6) Your invoice information: You can access or update or clear your invoice information. The path on the mobile terminal is the home page–“My” to enter my–“Settings” in the upper right corner to enter the account settings– to generate invoice approval.

(7) Your profile information: You can actively add your car model, baby’s nickname, gender, birthday and school age, device model, size, and health profile in the “Account Settings – Profile” of the mobile terminal so that you can make a purchase Related products and services are more convenient, and it is also convenient for us to recommend products that may be of interest to you. You can delete and modify your above information through this path.

For other personal information you need to access or correct during the use of our products and/or services, please feel free to contact us. We will respond to your request in the manner and period set out in this Privacy Policy.

Delete your personal information

Information that you can directly clear or delete on our product and/or service pages, including order information, browsing information, and shipping address information.

You may request us to delete personal information in the following circumstances:

(1) If our handling of personal information violates laws and regulations.

(2) If we collect and use your personal information without your consent.

(3) If our handling of personal information seriously violates our agreement with you.

(4) If you no longer use our products or services, or you cancel your Wooha account.

(5) If we terminate the service and operation, or the storage period has expired.

Please note that when you successfully cancel your Wooha account, we will delete or anonymize your personal information. After you or we assist you to delete relevant information, we may not be able to delete the corresponding information from the system immediately due to applicable legal and security technical restrictions, we will store your personal information securely and restrict any further processing of it until it can be removed or anonymized.

Change the scope of your authorization and consent or withdraw your authorization

You can change the scope of your authorization to continue to collect personal information or withdraw your authorization by deleting information, turning off device functions, setting privacy settings on the Wooha website or software, etc. You can also withdraw all authorization for us to continue to collect your personal information by canceling your account.

Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of consent or authorization, nor will we process your corresponding personal information. . However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

Cancel the account

You can apply for account cancellation directly in our product. You can access “My–Account Settings-Account and Security-Cancel Wooha Mall Service” through the mobile APP to complete account cancellation; you can also access “My-Account Settings-Account Security-Delete Account” on the PC side to complete the account log out. For details on how to cancel your account and the requirements, please refer to the “Appendix 3”. After you cancel your account, we will stop providing you with products and/or services, and delete or anonymize your personal information as required by applicable laws.

Obtain a copy of your personal information

You have the right to obtain a copy of your personal information. You can contact us at any time if you need a copy of the personal information we have collected about you. We will provide you with corresponding copies of personal information upon your request if it complies with relevant laws and is technically feasible.

Respond to your request

If you cannot access, correct, or delete your personal information in the above way, or you need to access, correct, or delete other personal information or obtain a copy of personal information generated when you use our products and/or services, or you think Wooha If there is any violation of laws and regulations or an agreement with you about the collection or use of personal information, you can send an email or contact us by other means in this Privacy Policy. For security purposes, we may require a written request from you, or provide your identification document, and we will respond to your request within 15 days of receiving your feedback and verifying your identity. For your reasonable requests, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost as appropriate. For those that are unnecessarily repetitive, require excessive technical means (eg, need to develop new systems or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (eg, involve backing up the information stored on tapes). requests, we may refuse them.

Personal information protection of minors

Wooha attaches great importance to the protection of minors’ personal information. If you are a minor under the age of 14, you should obtain the consent of your guardian in advance before using our products and/or services. Wooha protects the personal information of minors under relevant national laws and regulations.
We will not actively collect personal information from minors directly. For the collection of personal information of minors with the consent of the guardian, we will only use, share, transfer or disclose this information when permitted by law, consent of the guardian, or necessary for the protection of minors.
If it is proved that minors have registered and used our products and/or services without the consent of their guardians, we will negotiate with the relevant guardians and try to delete the relevant personal information as soon as possible.
We further take the following measures to protect the personal information of children under the age of 14 that may be involved:

(1) For the collected personal information of children, in addition to complying with the provisions of this Privacy Policy regarding users’ personal information, we will also adhere to the principles of justifiable necessity, informed consent, clear purpose, safety, and legal use, and strictly follow the “Children’s Personal Information”. Information network protection regulations and other laws and regulations require storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After expiration, we will delete or anonymize children’s personal information. We will designate a person to be responsible for the protection of children’s personal information and set up a special mailbox for the protection of children’s personal information. We will also develop an internal special system for the protection of children’s personal information.

(2) When you, as a guardian, choose to use Wooha-related services for the children under guardianship, we may need to collect the personal information of the children under guardianship from you to perform the necessary actions for you. If it is necessary to collect children’s personal information from you in specific services, we will obtain your authorization and consent in advance and inform you of the purpose and use of the collection. If you do not provide the aforementioned information, you will not be able to enjoy the relevant services provided by us. In addition, you may take the initiative to provide us with children’s personal information when you share product-related information using the posting, evaluation, and question-and-answer functions. Please clearly understand and choose carefully. As a guardian, you should properly perform your guardianship duties and protect the security of children’s personal information. If the child himself needs to register or use our products and/or services, you should guide and supervise them properly.

(3) Children or their guardians have the right to access and correct children’s personal information at any time and can also make corrections and deletion requests to us. If you have any comments, suggestions or complaints, or reports on matters related to children’s personal information, please contact us. We are always here to help you.

Notice and Amendment
To provide you with better services and with the development of Wooha’s business, this privacy policy will also be updated accordingly. However, we will not disclose and reduce your rights under this Privacy Policy without your express consent. We will issue an updated version on the Wooha website, Wooha mobile terminal, to update you with the relevant content through website announcements or other appropriate means before it takes effect. Please also visit Wooha to keep abreast of the latest privacy policy.
For major changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy using, but not limited to, emails, text messages, or special reminders on the browsing page).

Material changes referred to in this Privacy Policy include, but are not limited to:

(1) Significant changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.

(2) Significant changes have taken place in our ownership structure and organizational structure. Such as changes in owners caused by business adjustments, bankruptcy mergers, acquisitions, etc.

(3) The main objects of personal information sharing, transfer, or public disclosure have changed.

(4) Significant changes in your rights to participate in the processing of personal information and how it is exercised.

(5) When there are changes to the responsible department, contact information, and complaint channels we are responsible for handling personal information security.

(6) When the personal information security impact assessment report indicates that there is a high risk.

We will also archive the old version of this Privacy Policy for your review.
For you to receive the notification in time, it is recommended that you notify us in time when the contact information is updated. If you continue to use our services after the update of this policy takes effect, it means that you have fully read, understood, and accepted the updated policy and are willing to be bound by the updated policy. We encourage you to review this policy everytime you use our services. You can view this policy on Wooha APP through “My-Account Settings-About Wooha APP-Privacy Policy”.
How to contact us
If you have any questions, comments, or suggestions regarding this Privacy Policy or personal information or other complaints, reports, or suggestions, please contact us as follows: the

Person in charge of personal data protection, email address: [email protected]

Address: Rm 401, 4/F., Wanchai Central Building, 89 Lockheart Road, Wan Chai Hong Kong

You can also contact us 24 hours by visiting online customer service support or contact our customer service numbers.

Under normal circumstances, we will reply within 15 working days. If you are dissatisfied with our response, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also file a complaint or report to the regulatory authorities such as the Internet, telecommunications, public security, and industry and commerce.

Attachment: Examples, personal information and sensitive personal information (personal information which is not collected by Wooha APP or website, for reference only)

Supplementary Provisions

Version update date: October 01, 2024

Version effective date: October 01, 2024